Shipping & Returns

OPERATING HOURS AND LOCATION

Monday through Friday
8:00 AM to 5:00 PM PST (pacific standard time)

Music Box Attic
8511 Canoga Ave #B
Canoga Park, CA 91304

Toll Free (866) 622-8842
Direct (818) 255-0871
email - help@musicboxattic.com

SHIPPING AND DELIVERY

We currently use 3 different delivery services. All domestic orders are shipped via USPS and UPS. DHL Express and USPS are available for all international orders.

Delivery Estimate

Our estimated delivery date for your order is based on several key factors. Given the usual lead time of "in stock" items, we generally ship out orders within 24 hours from the time of receipt. Any order placed on a SATURDAY or SUNDAY will ship out that following MONDAY. Please take in consideration the delivery method you choose in calculating an estimated delivery date. Orders going via GROUND can be as soon as 1 business day and up to 4 business days depending on delivery location. There are easy to see and use real time delivery date notices on product pages and checkout pages. Some items and options will show longer delivery times due to customization required, please check specific product pages for exact delivery methods. All order ship out of Los Angeles, CA.

Shipping Rates

FREE shipping is always available for regular priority or ground shipping. For other expedited services, we charge a single flat fee for each shipment. There are no additional fees for orders with multiple items. Please note that APO, FPO, or DPO addresses may take longer due to the nature of mail processing for these types of locations (up to 1-2 Weeks.)

U.S. Domestic Shipping Rates (UPS)

$FREE - USPS Priority or UPS ground (1 - 3 business days)

$14.99 - 2 DAY UPS SPECIAL (usually available)

$49.99 - UPS NEXT DAY (overnight*)

* UPS Overnight Priority AM and Saturday Delivery are available for your convenience.
Please contact us for rates (not available for some locations.)

 

Canada Shipping Rates (United States Parcel Service)

$24.99 - Priority Service (6-10 business days)

$39.99 - Express Service (3-5 business days)

$54.99 - DHL Express (2-3 business days)

International Shipping Rates (United States Parcel Service)

$49.99 - Priority Service (7-14 business days)

$59.99 - Express Service (4-6 business days)

$69.99 - DHL Express Service (2-3 business days)
 

PROBLEM WITH ORDERS

We pride ourselves by giving our customers the best experience possible. Exceptional customer service is rare these days and we rely on such services to maintain a lifelong customer. The most important aspect of such service is reassurance. All our products are of the highest quality and are guaranteed to arrive as requested and in perfect condition. You have a 1 YEAR (365 days) to exchange or return your item, no questions asked. Yes an unmatched 365 DAY Return Policy, because we stand behind our products!

RETURNS, REPLACEMENTS AND EXCHANGES

If the order is incomplete or damaged in any way, don't despair. We are here to help and will go above and beyond to get you another item immediately with a pre-paid return label for the one you have now. Please contact us via email help@musicboxattic.com or phone (866)622-8842 to discuss details.

Replacements / Exchanges

First contact us about the issue for replacement or exchange. We will immediately process and ship out the replacement order within 24 hrs. A pre-paid return label will be included in the shipment. Please use the new shipping box along with the pre-paid label to send back the exchange or damaged item(s).

Please note Custom Mechanical Movement Orders are NOT REFUNDABLE. The process to make the custom movement with a factory is very unique and your song is one of a kind and can't be returned or resold, therefore it is None Refundable.

Returns / Refunds

First contact us for AUTHORIZATION for a return / refund. Once obtained, please return item to the address below. Please reference original order number:

Music Box Attic
C/O Returns "order number"
8511 Canoga Ave #B
Canoga Park, CA 91304

Please note the following:
- Orders that were fulfilled as requested and arrived in perfect condition and are being returned for refund at buyer's remorse (just didn't like it) are subject to a 15% restocking fee. On regular items we strive not to charge you any restocking fee unless item has some custom work done to it. 

- High-End Luxury boxes, those over $1K in price usually incur the subject restocking due to their meticulous nature.

- Certainly, ensuring that the box is well packaged with ample packing material is crucial when returning it to us. It must be received in the same perfect condition.

- Orders for music boxes fitted with the electronic module (custom tune/song) are usually non-refundable type of orders due to the nature of the long and tedious customization they involve. We will always try to take care of our customers and will try to get it returned no matter what. We will do all we can to satisfy your end request.

- Custom Made Mechanical Movements are none refundable. If you ordered one you know the process is long and everything is approved prior to ordering.
- Shipping costs are non-refundable
- Any specialty item option (e.g. Engraving, Gift Wraps) are also non-refundable.

PAYMENT & PRICING

Music Box Attic accepts Visa, MasterCard, American Express, Discover, electronic payments such as PayPal and Google Checkout. Payments made by personal check, money order or cashier's checks are accepted but need to be arranged prior to mailing. Checks are made out to MUSIC BOX ATTIC.

PRIVACY

FULL PRIVACY POLICY HERE - Information about our customers is an important part of our business. We are not in the business of selling your information to others. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. After 30 days, the credit card details on any order placed online is automatically discarded as standard protocol. Only the last 4 digits and expiration date are kept for future reference only.

help@musicboxattic.com